Job Overview
We are a cryptocurrency exchange company currently looking for a Customer Service and Trade Management Agent to help answer customers and manage different scenarios in trading situations. This is a hybrid role of customer service, order management from start to finish (when a customer wishes to buy/sell to checking when their payment has arrived into our account and helping send them their coins), and a little bit of compliance and customer verifications).
- Permanent work from home
- Immediate hiring
- Steady freelance job
Responsibilities
- Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
- Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
- Carrying out document checks and sending them to verification teams
- Answering customer information requests or other forms of information requests from the banks whom we work with.
- Checking our ads to make sure that they are active and within certain limits/conditions, optimizing our ad prices as needed.
- Helping with releasing or refunding trades/payments to/from customers.
- Escalating any complex or suspicious queries to senior team members.
- Conduct Quality assurance if required.
- Ad Hoc responsibilities as required
Qualifications
- Work experience in crypto or tech is compulsory (OR a freshly graduated person with no experience but very smart, interested, and with a relevant degree, etc)
- Additional language skills besides English; Chinese or European languages such as German, Spanish, French, etc.
- At least 2 years of experience either in blockchain/crypto-currencies or in global technology companies (like Google/Facebook/Airbnb/Uber etc.)
- Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
- Ability to work remotely with great performance
- Self-motivator with great levels of independence
- The ideal requirement is they have an additional language, however, good English is compulsory.
- Intel I3/Ryzen 3
- RAM 8GB
- Windows 10/Catalina and Up Only
- 20-25mbps Internet speed