Customer Support Coordinator null

About CBRE

CBRE is the world’s largest commercial real estate services and investment company, with the #1 global market position in leasing, property sales, outsourcing, property management, and valuation. 

Your role

You will act as the first point of contact for CBRE's valued clients responsible for responding to and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

Here’s what you will focus on:

• Providing superior customer service to our client
• Building positive relationships and engaging customers 
• Acting as the first point of contact for our valued client 
• Coordinating service and facilities professionals in response to customer requests
• Timely management and processing of customer requests, queries, and billing information
• Account administration and supporting the Facilities Management Team as well as the client 
• Understanding and responding to the needs of all key stakeholders

Training, development & rotations

CBRE's extensive team of researchers and industry experts bring together local and global intelligence to provide actionable insights and a multi-dimensional perspective that is unparalleled in the industry. They offer several learning and development programs such as:

• Digital Learning Hub: Virtual learning platform to give more flexibility and choice for your personalized learning and development
• Mentoring Programs: Various mentoring groups to accelerate your careers such as NextGen, Women in NSW, and Property Council of Australia Inclusive Leadership
• LinkedIn Learning & Harvard ManageMentor: Take your knowledge and career to the next level with these on-demand learning solutions
• Study Leave: Ability to take paid Study Leave while pursuing courses related to the Employee’s job.

Salary & benefits

Roles in the Construction & Property Services industry may earn an average of A$60,000 to A$68,000. (Source: Prosple Salary Guide)

CBRE offers many additional employee perks such as:

1. Employee Wellbeing Program
2. Counselling and mental health support
3. Parental Leave
4. Corporate Discounts
5. Read more.

Work life balance

CBRE regularly reviews its offering and policies and gains feedback from employees to ensure their mental and physical well-being needs. CBRE has official industry-leading policies in place for employees. They offer FlexWork arrangements, and their Parental Leave enables all CBRE employees (who are primary carers) 12 weeks of paid leave. Read more.

Culture & vibe

By creating an environment where each individual is valued for who they are, recognised for their contributions, and given a chance to grow, CBRE opens its business to new perspectives and opportunities.

By actively promoting inclusivity, CBRE creates respectful, safe relationships and workplaces that strengthen its connection to its employees, clients, suppliers—and the markets we serve. Read more.

To know more, watch this video:

About you

To be successful in this position you must have proven experience in a similar role with a strong focus on demonstrating customer service. Fulfilling the below criteria is also advantageous: 

• Strong interpersonal and relationship management skills 
• Exceptional written and verbal communication skills and a professional phone manner 
• Call and query handling and call resolution skills
• Strong administration, organisational, and time management skills
• Proficiency using Microsoft Word, Excel, Outlook, and call centre technology

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to CBRE Australia.