Service Delivery Engineer 1

About this opportunity

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as an Engineer 1 on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will

• First line of support for all IT related requests via ticketing tool and emails. Also receive few phone calls.
• Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
• Communicates primarily within functional teams to provide problem resolution updates
• Strives to understand and leverages technical and incident communication structure
• Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 1+ Years of exp in working in IT industry monitoring and managing IT infrastructure components.
• Understanding of NAS & SAN protocols (CIFS, NFS, IScsi, FC, Raids).
• Good knowledge on SAN technologies and converged solutions like VMware vSAN & HC series.
• Understanding of methodologies like ITIL, Agile, Scrum,
• Flexible to work in shifts 24x7 .

Desirable Requirements

• Bachelor's degree