Customer Experience Designer - Graduate Program null

Customer Experience Designer (L1)

• Work with a dynamic team
• Permanent, full-time role
• All Inland Revenue locations considered

Ara Whiwhi Mahi | The Opportunity
Great solutions start with a well-defined problem and a deep understanding of user needs – what comes next all depends on your passion and creativity!

We are seeking creative and passionate people to join Inland Revenue’s digital experience team, people who are driven to understand New Zealanders so we can create powerful experiences. 

As a new member of an established team, you’ll bring your service design knowledge to collaborate with tax experts, system specialists, and developers to make it easier for customers to meet their obligations and access the financial assistance they need. 

You’ll apply your knowledge, with our design practice, to support enterprise initiatives, engaging with customers each step of the way to truly understand their needs. 

If you’re ready to help us take Inland Revenue’s digital experiences to the next level – then we’re keen to hear from you!

Mōu | About you  
To be successful in this role you will bring:

• A sound understanding of Service Design and how the practice is used to create business and customer value
• Strong knowledge of appropriate human-centred tools and techniques to elicit understanding, communicate progress, create and validate solutions (e.g. Design Thinking, Service Blueprints, Journey and Process Mapping)
• Excellent communication and collaboration skills, able to work effectively with a wide range of stakeholders
• Strong team player mindset, keen to work with others on complex issues
• Curiosity and a willingness to boldly advocate for our customers

Mō mātou | About us 

This role is part of the Digital and Customer Experience domain of Customer Compliance Services Planning Design and Delivery with a focus on our externally facing digital services, myIR and Gateway Services. Those successful in these roles will work alongside our digital teams and constructively advocate for our external users within Inland Revenue decisions.

Our Domain’s vision:

“To deliver superior design solutions that are optimised for digital, maximise value, and improve outcomes through a deeper understanding of customer need.”

At Te Tari Taake Inland Revenue we’re passionate about Aotearoa New Zealand being a great place to live and work.  We’re making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment. 

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.

Applications close 5pm 19th May 2024  

Tono mai | Apply here

Does this sound like you? Don’t delay - Apply now!  Please apply on Inland Revenue's website with your resume and cover letter.  For more information about the role or team contact irdcareers@careers.ird.govt.nz