Client Relations & Merchandising Internship null

About LVMH Australia

LVMH, the global leader in luxury, founded in 1987 and led by Chairman and CEO Bernard Arnault, hosts 75 iconic Maisons across all major luxury sectors, with reported 2022 sales reaching 79.2 billion euros and a presence in 5600 stores worldwide. The group's distinctiveness lies in its long-term vision, entrepreneurial spirit, and commitment to diversity, exemplified by its 196,000 employees from 190 nationalities contributing their talents across the globe. Being part of LVMH entails continuous inspiration from heritage and creativity, the sharing of exceptional stories and an unparalleled legacy, and a commitment to facing challenges and pursuing excellence through continuous innovation and growth.

Your role

Tiffany & Co., an organization that continues to grow within the LVMH group, have defined luxury style, the exemplary innovators renowned for the world’s most exquisite designs. Since 1837, they have always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. They have an exciting opportunity for an experienced individual to join the Sydney Office on a Client Relations and High Jewelry Internship. Reporting directly to the Director, Client Relations & High Jewelry, this role will support the Client Development and High Jewelry initiatives for the Australia and New Zealand market, driving the growth of high value, VIC and VVIC client bases in addition to the High Jewelry sales.

Your role in the Tiffany Legacy:

• Client Development 
  • Support the coordination of all client gifting needs and order management 
  • Support store network in executing store activations, private appointments and bespoke one-to-one client experiences
  • Understand and educate the retail teams on the use of clienteling tools 
  • Support in arranging flights for client travel for events
• High Jewelry Merchandising
  • Support the High Jewelry and Merchandising teams to facilitate the deployment of High Jewelry assortment across store network
  • Support High Jewelry Special projects and activations
  • Update assortment mapping, availability list and share with stores proactively
• Data Insights
  • Prepare client data insights to support the store teams to inform their local client action plans and opportunity analysis
  • Facilitate client lists to drive outreach and activations
  • Liaise with relevant departments to communicate needs, ideas, key enhancements and issues/opportunities to ensure system effectiveness
  • Oversee Salesforce/Brilliance system outreach usage for National campaigns

Training & development

Prioritizing the development of early career professionals within LVMH is essential for sustaining the Group's success. In 2022, the commitment to supporting younger generations, particularly through training and employment access, resulted in the hiring of 39,000 talents under 30. Launched in 2016, the INSIDE LVMH initiative, including the international digital site insidelvmh.com and the INSIDE LVMH Certificate, serves as a comprehensive strategy to engage students and early career professionals, providing exclusive content, fostering learning experiences, and building a qualified talent pipeline.

Benefits

As an intern at Tiffany, you will have the following benefits:

• High-performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities
• Great mentoring from a highly experienced management team

Career progression

LVMH provides a distinctive career ecosystem focused on guiding individuals to achieve their goals and aspirations. Emphasizing collective intelligence, the company prioritizes supporting career growth and excellence among employees through internal development programs that foster an entrepreneurial spirit. Concrete development opportunities, such as personalized career itineraries, internal mobility, and involvement in intrapreneurial projects, empower talents to broaden their skills, expand responsibilities, and enrich their professional network.

Company culture

Beyond product quality, LVMH is steadfast in ethical responsibility, reinforcing commitments to social and environmental concerns, and emphasizing integrity in all interactions. Bernard Arnault's four fundamental values - Be Creative and Innovative, Deliver Excellence, Cultivate an Entrepreneurial Spirit, and Be Committed to Positive Impact - unify every member of LVMH, serving as pillars for performance and long-term success. These values inspire excellence and guide the company's commitment to positive impact.

To know more, watch this video:

About you

To be successful in this role, you will have:

• Bachelor’s Degree or last year of Bachelor’s Degree in a relevant field. 
• Experience in retail or luxury retail or relevant customer-related experience
• Poise and professionalism to interact with varying levels of management in cross-functional teams 
• Exceptional organizational and critical problem-solving abilities; Demonstrated ability to prioritize and multi-task
• Previous experience with a client database, proficiency with Salesforce system a bonus
• Proficiency with Microsoft Office software Word, Excel, Outlook, and knowledge of Point of Sales (POS) system
• Strong verbal and written communication skills
• Flexibility to work with international time zones and scheduling of conference calls
• Experience of working in categories where executional excellence is valued
• Proactive demeanor with the ability to provide solutions to day-to-day challenges

Source

The following sources were used in researching this page:

• lvmh.com/group/about-lvmh/mission-lvmh/
• lvmh.com/group/about-lvmh/values-lvmh/
• lvmh.com/group/about-lvmh/model-lvmh/
• lvmh.com/group/lvmh-commitments/leadership-entrepreneurship/
• lvmh.com/group/lvmh-commitments/transmission-savoir-faire/inside-lvmh/
• lvmh.com/talents/your-career-at-lvmh/be-part-of-lvmh/
• lvmh.com/talents/your-career-at-lvmh/exceed-your-potential/