Digital Support Executive null

About Nielsen Company

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behaviour across all channels and platforms to discover what audiences love, they empower their clients with trusted intelligence that fuels action.

Your role

The Digital Support Executive will be an integral part of the continued growth and development of Nielsen's unique and innovative capabilities within this exciting area of our business, and the industry as a whole.

Responsibilities

• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified
• Full support of client System Development Kit (SDK) integration from technical kickoff through to post-production ongoing support for multiple accounts running in parallel
• Use strong written and verbal communication skills tailored to the audience’s needs to communicate all aspects of the SDK integration process and issue resolutions
• Helping clients correctly implement and test the Nielsen SDK on their apps and app-based video players, and troubleshooting implementation issues throughout the engagement
• Helping clients correctly implement and test the Nielsen v60 tag on their websites
• Drives positive client and Media Industry Group relationships, ensuring day-to-day needs are met
• Escalate/engage support as required to ensure timely turnaround to the client.
• Identifying best practices and assisting in the creation of support materials, implementation guides, FAQs, etc. Taking an active contributory role in the processes surrounding our digital products
• Knowledgeable about SDK processes, schedules, and products to ensure compliance and meeting of delivery schedules/SLAs
• Knowledgeable about methodology and processes for all Nielsen Digital Audience Measurement Products. Including, but not limited to Market Intelligence, Digital Ratings Monthly, and Digital Content Ratings.
• Management of allocated tickets in the ticketing system to ensure SLAs are met.
• Maintaining clients' access to Nielsen tools.
• Ability to support new accounts by transferring knowledge from other accounts
• Easily provide backup for other team members
• Investigate and answer data-related client questions

Training & development

At Nielsen, you’re empowered to grow and develop as they shape the future of media together. Nielsen knows that no two career journeys are the same, so they embrace what makes you unique. When you join Nielsen, you can expect to experience a culture where everyone is committed to setting new standards and achieving more—so you can win together.

To know more about what's like to work with Nielsen Australia, watch this short video:

Benefits

Here are some of the benefits of an employee at Nielsen: 

1. A range of work options: working from home, job sharing, part-time work, a compressed working week, or flexible start/finish times
2. Employee Assistance Program 
3. Paid Parental leave policy
4. Birthday leave
5. Volunteer leave
6. Read more.

Work-life balance

Nielsen promotes work-life balance by offering Flexible (Smart) working, The Day off on your Birthday, and A ‘No leave No life’ policy which rewards you bonus annual leave days per year, Volunteering leave, and paid parental leave for both parents.

Culture & vibe

Nielsen Company is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Their global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Read more.

About you

Here’s what we are looking for in this role:

• Nielsen is open to hiring Fresh Graduates with a bachelor’s degree in Information Technology, Computer Science, or other web-based technology degree or equivalent experience.
• A candidate with min 1 year of experience is ideal
• Comfortable knowledge of web/internet technologies - HTML, HTML5, Flash, JavaScript, ActionScript, XML, Java, Objective C
• Strong proficiency in MS Excel, Google Sheets, and Google Apps in general
• Knowledge of app-based video player and content management system experience is desirable
• Experience troubleshooting technical issues using debugging tools (e.g. Chrome DevTools, Fiddler, Charles, Console) is advantageous
• Experience with content management systems and tag management platforms such as GoogleTag Manager is a plus
• An aptitude for learning new systems, technology, and processes
• Boundless energy, a positive attitude, and the desire to contribute to the advancement of the digital media measurement space
• Possess excellent time management and prioritisation skills
• Be good at building relationships with internal and external stakeholders
• Exhibit strong verbal and written communication skills
• A consultative style of working
• A team player in a challenging and fast-paced environment.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Nielsen.