2022 Lending Assistant null

Police Bank is a progressive, people-focused financial institution offering its Members a competitive range of financial products and services. With over $2.25 Billion in assets, Police Bank is one of Australia's fastest-growing Mutual Banks.

About the Role

We currently have an excellent opportunity for a Lending Assistant/Member Service Assistant to join the team at our Sydney Branch.

This is an entry-level role where you will learn and become accountable for retail banking duties including, account transactions of the members, making and receiving phone calls, and supporting the branch team with their daily workflow of the processing of Police Bank products including lending administration.

Your Responsibilities:

• Meeting, greeting, and welcoming members to the kiosk
• Ensuring members are served promptly and in a friendly and professional manner
• Accurately identify members' needs and ensure they are made aware of the products and services which meet them
• Demonstrating both face-to-face and telephone professionalism that meets or exceeds Police Bank service standards
• Ensuring all transactions are processed within specified timeframes and are conducted in accordance with the Police Bank procedures
• Use members record to identify products not being used by members and cross-sell such products
• Ensure familiarity with the loans processed from the application stage to funding
• Undertaking administrative work efficiently and accurately within agreed time frames and competing priorities with courtesy and efficiency
• Using effective and appropriate communication skills in handling all inquiries and ensuring appropriate referral and follow up
• Ensure the formal procedures of the Bank are followed in all transaction services
• Provide processing and admin support for lending applications
• Complete daily outbound member experience campaign calls in relation to Police Bank products and services to members with a view to obtaining new or additional business
• Provide general insurance quotes

About You

To be considered for the role you must have:

• Strong communication skills both written and verbal.
• High attention to detail.
• Ability to maintain client and team relationships.
• Passionate about meeting targets and exceeding customer expectations.
• Willingness to embrace organizational change including the use of modern technology and an ability to analyze and problem-solve in the context of change and continuous improvement.

Does this sound like the role for you? Apply now!

Should you have any questions about this position please contact Ross Clark (Head of Branches) at rclark@policebank.com.au