2022 Customer Service Officer null

Are you looking for your next opportunity? Police Bank is looking for a Customer Service Officer to join our Contact Centre and make a real difference in the lives of our members.

We are a progressive, people-focused financial institution and very proud of being one of Australia's fastest growing Mutual Banks that is taking steps towards modernisation. If you have a curious mindset, you are passionate about adding value and truly impacting the business results, then this is a fantastic time to join us as we go on a journey of digital transformation.

As a Customer Service Officer in the Contact Centre you will provide exemplary service and outbound member experience on our full range of products, maintaining competence and performance standards that ensure excellence in both service and administration as required.

This role can also be suited for students in their penultimate or final year of study who are able to work full time. 

What will you be doing? 

You will be responsible for identifying and positively resolving member enquiries with a clear focus on First Call Resolution by having a wide range of knowledge on the products and services Police Bank offers. You will work collaboratively across the business to resolve enquiries with a strong focus on ensuring appropriate solution-based outcomes are met.

Your key accountabilities:

• Strong ability to identify member’s needs and ensure they are made aware of the products and services which meet them, including identifying cross-selling opportunities.
• Maintain a high level of product and procedural knowledge to ensure accuracy of information to members
• Working collaboratively within the business to resolve customer enquiries with a solutions focused outcome
• Ensuring all tasks are undertaken with regard to other team member’s priorities and the competing daily and weekly priorities of the team and organisation
• Effectively using and/or assisting in the development of digital solutions
• Resolving member queries, whilst also meeting compliance and regulatory requirements

What will help you succeed:

• Previous experience in a customer focused role e.g. hospitality, customer service, retail
• Excellent written and verbal communication skills
• Superior attention to detail and organisational skills
• Proven ability to meet targets and objectives
• Strong problem solving skills
• Self-motivated and proactive can do professional approach
• Able to multi task and work within a fast paced environment

 What is in it for you?

• An excellent opportunity to enhance your expertise and further advance in your career
• Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future
• Modern office space
• Close proximity to Museum and Central Station

If you tick these boxes and are ready to start your next challenge, a career at Police Bank – click “Apply” today.

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.  This role is open to Australian and New Zealand Citizens and permanent residents only.