Account Coordinator null

Our Story 🚀

Since launching in 2019, Safewill has become one of the fastest growing technology companies in Australia. Each year we help tens of thousands of Australians to think about their end of life plans, and are empowering people to navigate some of the most difficult - and meaningful - moments of their life.

Having completed our Series A capital raise led by Westpac’s Reinventure Fund, Carthona Capital and Flying Fox Ventures, we’re building a digital ecosystem that makes end of life planning more affordable, more personalised, and more relevant for modern Australians.

Your Story with Us 🤩

We're seeking an Account Coordinator to come onboard and play a crucial role in amplifying our partner engagement and operational efficiency. Your support in managing customer journeys and creating impactful marketing materials will enhance our brand's presence and partner relationships. By handling key administrative and communication tasks with precision, you will enable our account managers to focus on strategic initiatives, driving our mission of building strong, lasting partnerships and fostering a collaborative, high-performing team environment.

Your Impact 🙌

• Enhance Customer Experience: Play a pivotal role in managing the customer journey with our account managers. This includes streamlining the onboarding process, providing robust campaign support, and delivering insightful analysis to ensure an exceptional level of service at every touchpoint.
• Develop Marketing Collaterals: Craft engaging marketing materials tailored for our charity partners. This involves creating diverse content such as DL flyers, comprehensive information packs, eye-catching email banners, and impactful LinkedIn announcements to elevate our brand presence.
• Support Presentation Development: Assist in the creation of both graphic and written presentation packs, ensuring they are not only informative but also visually appealing and aligned with our brand's voice.
• Ensure Communication Excellence: Undertake meticulous proofreading of campaign communications to uphold our commitment to clarity, accuracy, and professionalism in all partner interactions.
• Administrative and IT Support: Facilitate smooth operations by handling essential tasks like generating IT requests, accurate data entry, and other administrative functions that support the efficiency of our team.
• Office Management Assistance: Provide comprehensive office support, including writing minutes, compiling and analysing data, and undertaking ad-hoc administrative tasks as required to ensure the seamless functioning of our team.

Your Skills 💡

• Strong Communication: Proficiency in both oral and written communication, with an emphasis on clear and empathetic interactions that foster understanding and collaboration.
• Process Optimisation: A keen eye for identifying and implementing process improvements to enhance efficiency and effectiveness.
• Adaptive Multitasking: The capacity to juggle multiple tasks seamlessly, adapting to changing priorities with resilience.
• Organisational Acumen: Solid organisational and time-management abilities, enabling the management of tasks and responsibilities in an orderly and timely manner.
• Detail-Oriented: A meticulous approach to work, coupled with the ability to maintain high-quality standards even under pressure.
• Eagerness to Learn: A proactive attitude towards learning and mastering technical skills, including but not limited to applications like Microsoft Office, CRAFT, and JIRA.
• Creative Thinking: An inventive and open-minded approach, bringing creativity to problem-solving and project execution.
• Administrative Proficiency: Strong capabilities in administrative tasks, demonstrating thoroughness and efficiency in supporting team operations.

Will You Thrive Here? 🌱

In the vibrant world of a startup, every day is a new adventure. Here, innovation and agility go hand-in-hand, with every team member playing a pivotal role in shaping the future. The pace is brisk, the energy infectious. Expect to wear multiple hats, embrace rapid changes, and grow both professionally and personally. At Safewill, you're not just part of a team; you're part of a journey to build something truly impactful. It's an exhilarating ride, full of challenges and triumphs, ideal for those who thrive on innovation and making a real difference.

What we can offer 🤝

At Safewill, we're dedicated to growing our benefits and perks alongside our business. We currently offer a supportive and rewarding environment, with a promise to continually enhance these offerings. Join us and contribute to shaping a workplace that deeply values and invests in its team's well-being and growth. Here's a snapshot of what we can offer now:

• Lead from the front: The opportunity to grow and take on as much responsibility as you are comfortable with.
• Attractive remuneration & equity in fast growth startup: Competitive market salary and equity package in a fast-growing startup.
• Diverse and passionate team: The chance to work with a group of high-performing individuals who are dedicated to solving problems but also like to have fun.
• Hybrid working: Support for flexible work arrangements, including working from home a couple of days a week.
• Fun social activities: Team lunches, Friday after-work celebrations, and spontaneous group activities.
• Great office environment: If you are in Sydney, our office is located in Surry Hills, near public transportation, cafes, and shops. The office is equipped with all the fun startup amenities including a table tennis table, pool table, and always open beer fridge.
• Inclusivity: Safewill is committed to building a diverse and inclusive team and does not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, parental, veteran, or disability status.

Join Us 👋

If you're ready to make a meaningful impact in a company that values innovation, empathy, and collaboration, Safewill is your next destination. Help us shape the way people approach one of life's most significant journeys. Apply now to start your journey with us!