Hospitality Operations Internship null

Your role

As an Operations Rockstar, you will:

• To ensure the best experience for all customers from the Front Desk, Cowork, and Playground.
• Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
• Work closely with the tours & travels team.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To assist the process of all guest check-ins and early check-outs.
• Provide sales support to the location.
• Providing a friendly, welcoming and efficient service to all guests, in line with their vision and values on customer satisfaction.
• Be the main contact for Selina Reservations Center. 
• Manage communication with guests and deal with complaints. 
• Work closely with the back-office team, including inventories and reports. 
• Learn how to order office supplies and materials by min and max list. 
• Ensure standard customer service. 
• Day-to-day support to the housekeeping department.
• Create a community experience in collaboration with the community team. 
• Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as their messaging and marketing.

About you

It only takes to be:

• Currently enrolled in the university.
• Able to provide a university agreement confirming the internship period.
• Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.

Benefits

Besides the Selina ultimate learning experience... You also receive:

• Free Accommodation
• Full free access to the Selina CoWork spaces, culture, and wellness activities where you will connect with their unique environment and community.
• Your birthday is time off!
• Voluntary Activities - Selina Gives Back
• Training Sessions 24/7
• No Dress Code & Pet-Friendly 
• Discounts on Selina services and products
• 3 Free nights Accommodation (Dorms) in any Selina

Training & development

They offer a learning development program where you can transform your classroom knowledge and develop your skills throughout all areas of the hospitality industry. You’ll receive high-quality face-to-face and online training, and gain skills to assist your professional development.

Career progression

Selina will also consider future opportunities for you within their ecosystem based on your unique skill set and interests.

Sources

The following sources were used in researching this page:

• jobs.jobvite.com/selina/jobs/alljobs
• jobs.jobvite.com/selina/p/internships