2022 Customer Care Administrator null

The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Our brands include The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and the market.

Our purpose is to help Kiwis live better every day. Our vision is to build New Zealand’s most sustainable, convenient and customer-first company. 

We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationery online stores!

Job Description

This Customer Service role differs from most in that we utilise the latest live, online chat technology to support our customers as well as traditional phone and e-mail support. Where you will be handling a variety of incoming customer enquiries across our Warehouse and Warehouse stationery online stores.

As a Customer Care Specialist your key responsibilities will be:

• Managing customer enquiries with a strong resolution focus.
• Building rapport with customers by active listening and a mirroring communication style.
• Adapting from phone to email when required.
• Running efficient case management and follow-up within agreed timeframes.
• Keep up to date with processes, procedures and products to ensure accurate information is provided.

Qualifications

Firstly, you are passionate about customer service! While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;

OWN IT: Be a reliable and responsible team member who can work independently.

THINK CUSTOMER: Have experience in providing exceptional customer service, whether this be in contact centre, retail, or hospitality (to name a few!).

DO GOOD: Able to use high attention to detail and maintain a high level of service while working under time constraints.

To succeed and feel at home, the successful candidate will have:

• Exceptional customer service skills, with a customer-centric mindset.
• Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen.
• With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
• Computer literate with a strong eye for detail
• Up for the challenge of working to target and KPI’s
• adaptable and of course passionate about our customers!

You will need to be available to work 40 hours per week,  between 8 am to 6 pm,  and with every other weekend off!

Additional information

By joining our diverse team, you will work among other customer champions with some good fun, laughs and team comradery along the way.  This role is an excellent foot in the Warehouse Group door! You will  be exposed to the latest technology, and work in a diverse and energetic team while taking advantage of our company benefits such as:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service Leave!
• 26 weeks of fully paid parental leave or 10 days additional leave to support your partner.
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!

If you are passionate about helping Kiwis Live better every day, then come join our family! Apply now!